Chief Operations Officer, Informa Tech
Karen is Chief Operations Officer at Informa Tech.
She is passionate about continuous improvement and operational excellence, and is a keen advocate of transparency, collaboration, effective use of data and evidence-based decision making.
Karen joined Informa Tech in January 2021 from Taylor & Francis, where she was Director of Continuous Improvement. She led a high-performing team to nurture an improvement culture, develop process management and deliver improvement projects and process automation, driving £1million+ of efficiency savings year on year.
For most of her career, Karen has worked in academic and professional publishing, including time as an editor at Taylor & Francis, developing print and digital products for medicine, and in roles within editorial, production and marketing.
She has led operational projects and system implementations using Agile and Lean Six Sigma, for which she is a Black Belt and committed to making this mysterious discipline accessible and relevant.